Position available as of November 30th, 2015


Black Theatre Workshop is seeking a Box Office Coordinator to handle group sales of our spring production play and general office coordination.

The successful, dynamic, bilingual candidate must work well in a fast-paced environment, have excellent time management, interpersonal and communication skills, and is willing to work flexible hours. Experience in non-profit arts organizations, public relations, and/or communications an asset. Above average computer skills with word processing, database management and desktop publishing experience in a Windows environment would also be required. Reporting directly to the General Manager, the Coordinator’s tasks and responsibilities shall include but not be limited to:

A. Mainstage Box Office

• Plan and execute all aspects of the box office for the spring production (April) in liaison with the MAI.
• Contact potential groups and target audience markets for group and school sales.
• Manage box office issues that may arise including representing BTW at the theatre, handling complementary tickets and being available to audience members to answer questions and solve problems.
• Enter mailing information from new audience members into the theatre mailing database.
• Collect and process data from Audience Surveys.
• Assist in the dissemination and distribution of promotional materials.
• Assist the Marketing Coordinator with Marketing, Media and Event Coordinating tasks.
• Establish new box office initiatives.

B. Vision Event Coordination

• Aid staff with the execution of the Vision Celebration Gala.
• Take over ticket reservations in January from the Event Coordinator including: in-coming reservations, reservation sheets, confirmation calls, telemarketing campaigns.
• Contact potential groups and target specific markets for Vision group sales.
• Take and confirm reservations at the BTW offices during working hours.
• In conjunction with the General Manager manage the Box Office on the night of the event.
• Enter mailing information from new attendees into the mailing database.
• Contribute ideas and suggestions in the overall process.

C. Other Box Office

• Ticket reservation and organizational aspects of the spring Discovery Series.
• Manage box office issues that may arise including representing BTW at the theatre, handling complementary tickets and being available to audience members to answer questions and solve problems.
• Ensure that administrative needs of the projects are dealt with as required.
• Contribute ideas and suggestions in the overall processes.

D. 2016-2015 Sales & Planning

• Start the sales for the 2016 school tour production
• Start pre-sales and group sales for the 2016-17 Mainstage production
• Create Event timelines & task masters
• The Coordinator will follow set procedures for mail-outs, booking, fees, school files and daily schedule information.
• Contact and liaise with school contacts as necessary regarding schedules, e.g. show time, place and artist needs.
• Compile and maintain a complete contact list for future school tours.
• Create and maintaining a school tour binder for the program.
• Contribute ideas and suggestions in the overall program process.

E. Development

• Coordinate and expand the Theatre’s on-going membership drive
• Process and acknowledge all memberships
• Develop and/or maintain records, and maintain strong relationships with Theatre donors, potential donors and supporters
• Research, identify and pursue prospective new individual and corporate donor contacts

F. Administrative

• Answer the telephone as a representation of the company
• Work in collaboration with the General Manager during down time to help accomplish general administrative tasks.
• Enter all new database information in a timely manner according to the format set out by the General Manager.
• Keep personal time sheets updated at all times.
• Be part of the BTW team and be available for all majour BTW events.

Other Information:

Salary for this position is set at $12/hour, based on an expected 35-hour work week with some evening/weekend work required. Contract to begin November 30, 2015 and run for 26 weeks (until July 1, 2016). Applicants must be eligible for Emploi Québec Employment Subsidies (Currently unemployed , on Employment Insurance or on welfare) and hold a letter stating this fact (Lettre d’admissibilité à la mesure Subvention salariale).

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Please submit a letter, resume and your Employ Quebec eligibility letter to the General Manager, Black Theatre Workshop by fax: (514) 932-6311 or by email: gm[AT]
Deadline: November 24th, 2015
All applicants are thanked for their interest however only those selected for an interview will be contacted.